37.129 Types of service
(a) Except as provided in this section, complementary paratransit service
for ADA paratransit eligible persons shall be origin-to-destination service.
The basic mode of service for complementary paratransit is
demand responsive, origin-to-destination service. This service may
be provided for persons in any one of the three eligibility categories, and
must always be provided to persons in the first category (e.g., people who
cannot navigate the system). The local planning process should decide
whether, or in what circumstances, this service is to be provided as door-to-door
or curb-to-curb service.
(b) Complementary paratransit service for ADA paratransit eligible
persons described in 37.123(e)(2) of this part may also be provided by on-call
bus service or paratransit feeder service to an accessible fixed route, where
such service enables the individual to use the fixed route bus system for
his or her trip.
For persons in the second eligibility category (e.g., persons
who can use accessible buses, but do not have an accessible bus route available
to take them to their destination), origin-to-destination service can be
used. Alternatively, the entity can provide either of two other forms
of service. One is on-call bus, in which the individual calls the provider
and arranges for one or more accessible buses to arrive on the routes he
needs to use at the appropriate time. On-call bus service must meet
all the service criteria of §37.131, except that on-call buses run only
on fixed routes and the fare charged can be only the fixed route fare that
anyone pays on the bus (including discounts).
(c) Complementary paratransit service for ADA eligible persons described
in 37.123 (e)(3) of this part also may be provided by paratransit feeder
service to and/or from an accessible fixed route.
The second option is "feeder paratransit" to an accessible fixed route that
will take the individual to his or her destination. Feeder paratransit,
again, would have to meet all the criteria of §37.131. With respect
to fares, the paratransit fare could be charged. but the individual would
not be double charged for the trip. That is, having paid the paratransit
fare, the transfer to the fixed route would be free.
For persons in the third eligibility category (e.g., persons
who can use fixed route transit but who, because of a specific impairment-related
condition, cannot get to or from a stop), the "feeder paratransit" option,
under the conditions outlined above, is available. For some trips,
it might be necessary to arrange for feeder service at both ends of the fixed
route trip. Given the more complicated logistics of such arrangements,
and the potential for a mistake that would seriously inconvenience the passenger,
the transit provider should consider carefully whether such a "double feeder"
system, while permissible, is truly workable in its system (as opposed to
a simpler system that used feeder service only at one end of a trip when
the bus let the person off at a place from which he or she could independently
get to the destination). There may be some situations in which origin
to destination service is easier and less expensive.